Documentation, procedures and policies - available on request
At Mabel Luke we aim to be fully transparent. Below you will find a full list of documents, procedures and policies that may either be downloaded immediately or can be requested via our contacts page.
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Allocations Policy - This details the resident qualification criteria.
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Allocations Procedure - This details the procedure for how properties are allocated.
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Anti Social Behaviour Policy - This policy helps ensure a pleasant environment for the residents.
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Arrears Policy - Available on request.
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Arrears Procedure - Available on request.
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Application Form - You need to complete this form to apply to become a Mable Luke Resident.
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Complaints Policy- This details how any complaints should made.
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Complaints Procedure - This details the procedure for how complaints will be handled.
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Data Protection Policy - This details the policy that enable The Charity of Mrs Mabel Luke to comply with the law (The GDPR and DPA 2018) in respect of the data it holds about individuals.
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Disclosure Policy - Available on request.
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End of Licence / Void Property Procedure - Available on request.
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Financial Controls Policy - Under review.
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Health and Safety Policy - Available on request.
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Local Lettings Plan with WBC - Available on request.
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Maintenance Policy - Available on request.
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Parking Policy - This details the policy and procedure for how parking permits are issues to resident households.
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Procurement Policy - Available on request.
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Resident Engagement Policy - Available on request.
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Risk Management Policy - Under review.
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Safeguarding Policy - Available on request.
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Safeguarding Procedure - Available on request.
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Service Standards for Internal and External Communal Areas - Under review.
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Setting Aside an Appointment Policy - Available on request.
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Setting Aside an Appointment Procedure - Available on request.
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Sole / Joint Licence Policy - Available on request.
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Transfer Policy - Available on request.